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We have found The Contact Centre Panel’s knowledge, experience and advice invaluable in assisting us with our search for partners. They have understood and helped to guide our requirements in order to provide the best matches for our business.
The Contact Centre Panel provided us with an efficient service to help identify and find a suitable telemarketing agency to hit all of our requirements. They narrowed the search to 3 telemarketing providers, providing a choice of size, sector expertise and smaller niche agencies. We now have chosen a supplier who we know will deliver against our campaign.
The Contact Centre Panel has allowed us to genuinely add value to our client services. By leveraging the panel’s practical insight into customer acquisition and retention techniques and its breadth of qualified suppliers, we are able to ‘leap frog’ supplier selection with a proven and engaged short-list. Also, the panel’s ongoing support with solution development and supplier management is both helpful and reassuring.” -