The Market

There are over 3000 contact centres, telemarketing companies and call centres in the UK.

There are also numerous off shore operations in many countries around the world. These range from one man bands to outsourcers with several thousand agents / advisers. Some providers specialise in business or consumer calling, while others offer expertise in customer acquisition, client retention or customer service. Some will focus on voice calls, while others will offer multi-channel services including web chat, SMS and email.

To complicate the process of selecting the right partner further, there are a range of commercial models, vertical market specialisation (e.g. IT, Automotive, Financial Services) and levels of compliance with associated authorisations to consider. In this market, finding the right supplier can be time consuming and costly. This is where The Contact Centre Panel can help.

The Panel →

Contact centre services