The Contact Centre Panel consists of over 30 outsourcers specialising in a range of disciplines.
The panel has been chosen with a simple aim - to find the right partners to deliver the client’s objectives, and to ensure an effective and sustained partnership.
The matching process is delivered by a range of experts and associates, with the ability to help businesses of every size - from those seeking a multi agent consumer sales or service solution, to a relatively small appointment generation campaign where data volume is limited.
Areas of expertise include:
- business to business
- business to consumer
- sales (consumer / business)
- appointment generation
- customer service
- off shore / on shore
- market research
- response handling (dedicated / bureau)
we can also support the following client requirements:
- commercial solutions
- size of client’s opportunity
- technological requirements
- vertical market expertise
- multi- channel or just voice
- geographical location of the outsourcer
- compliance / quality requirements
- authorisations – FCA, ISO9001, ISO27001. IIP, DMA Membership.